News:

Award issued by the Institute of Customer Service to
Mark and Beth Baker of Adstock Web

Customer Service is a hot topic. Customers should have high expectations of the service they receive, whether it is face to face, over the telephone or via the internet; service providers are endeavouring to meet and exceed their customer's expectations and for many this can be their unique point of difference in very competitive markets.

As a result, the Chamber, the-centre MK, Business Link, Skills Centre and the Institute of Customer Service supported an initiative in Milton Keynes and Buckingham this year  to encourage service providers to ensure that their teams have the necessary skills, attitudes and behaviours to deliver superb customer service all day every day. The initiative developed and facilitated by Geoff Langston, a Companion Member of The Institute of Customer Service was aimed at benefiting customers with improved, efficient service.

It culminated in a public celebration of Customer Service Professionals during National Customer Service Week which ran from 3rd to 9th October 2005 with one of the three awards of a Customer Service Award to Adstock Web and Software.